PowerWorker Engage (PwE) is the engagement platform designed to modernise how non-profits manage donors, insights, and giving programs. Built entirely on the Dynamics 365 and Power Platform ecosystem, PwE enables organisations to deliver frictionless giving experiences, maintain trusted and compliant donor data, and drive intelligent engagement through embedded automation and Microsoft Copilot. The platform’s direction is centred on enabling nonprofits to operate with confidence, scale with efficiency, and grow supporter value through connected, insight‑driven capabilities.
PowerWorker Engage Release | PowerWorker Engage Release | PowerWorker Engage Release |
|---|---|---|
This release establishes core stability, accurate data management, and operational reliability across key fundraising processes. | This release focuses on reducing manual work, improving donor data integrity, and strengthening financial and operational precision | This release evolves PwE from automation into proactive intelligence, with embedded Microsoft Copilot experiences. |
✅Partial Refund Enhancement | ✅ Donor enhancements: Address and Phone validation | Copilot-generated donor summaries |
✅ Multiple Refund Enhancement | ✅ Automated Stripe Reconciliation – eliminates manual matching of transactions ✅ Stripe Integration enhancement supporting: multi-channel integration, BECS direct debit and banking reconciliation | Donor churn risk alerts |
✅ Update Gift Type and Payment Method on payment Schedule | ✅ Recurring payment enhancement; Pause, Upgrade/Downgrade recurring payment, Future Payment Schedule updates, Grace Period Protection | Next‑best‑action recommendations |
✅ Confirmation message before charging donor card/account | ✅ Enhancement in sending automated receipt feature | Dynamic segmentation recommendations |
✅ Enhancement in Address Change for both Account and Contact | ✅ Improvements to donation importing | Improved Data Health Checker |
✅ Enable Grant Management and Volunteer Management modules | ✅ Introduction of new scoring models; LAI and RFM | Additional capabilities for Transactions |
✅ System Health Checker feature | Gift Batch scanner | |
✅ Enable Meta integration | Designation plans for Payment Schedules, Commitments and Opportunities | |
✅ Introduce ‘Ask PowerWorker’ (Copilot) | Improved Gift Aid features | |
✅ Power BI reports | Configurable Donor Snapshot | |
Communication Templates (e.g. Thank you letters) | ||
Donor Engagement Portal | ||
Improved Campaign and Designation statistics | ||
Action Plans for Account Managers | ||
Upcoming features are subject change